Your privacy matters to us. This policy explains in plain terms what personal data we collect, why we collect it, how we use it, and your rights under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
We do not sell your personal data
We never sell, rent, or trade your personal data to third parties. Data is shared only with the limited processors and authorities described in Section 4.
Effective from the date displayed on this website
The data controller responsible for your personal data is the operator of this Service.
A Data Protection Officer (DPO) has not been appointed as the Service does not meet the thresholds under Article 37 GDPR that trigger a mandatory DPO appointment.
All data protection enquiries should be submitted through the contact channels provided on this website.
We collect only the personal data that is necessary for the purposes described in this policy. The categories of personal data we may hold about you are set out below.
No special category data
We do not collect any special category data (as defined in Article 9 GDPR), including data revealing racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. We do not knowingly collect personal data from persons under 18 years of age.
We process your personal data only for the purposes described below and only where we have a lawful basis for doing so under Article 6 GDPR.
Where we rely on legitimate interests as our lawful basis, we have assessed that our interests do not override your rights and freedoms, taking into account the reasonable expectations of subscribers.
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.
We do not sell, rent, or trade your personal data. We may share your personal data with third parties only in the following limited circumstances.
We engage a small number of third-party service providers who process personal data on our behalf as data processors, including email delivery providers, payment processors, and hosting infrastructure providers. All processors are bound by data processing agreements and are required to process personal data only on our documented instructions and in accordance with GDPR requirements.
We may disclose personal data to competent authorities, including data protection regulators, law enforcement agencies, courts, or other public bodies, where required to do so by applicable law, court order, or binding regulatory direction. We will notify you of such disclosures where we are legally permitted to do so.
Where we determine, following investigation, that a customer is using the Service in a manner that constitutes or facilitates copyright infringement or other unlawful activity, we may disclose relevant account data to rights holders or their authorised representatives to the extent required by applicable law.
In the event of a merger, acquisition, or sale of all or substantially all of our business assets, customer personal data may be transferred to the acquiring entity. We will notify you of any such transfer and of any changes to this Privacy Policy.
We endeavour to store and process your personal data within the European Economic Area (EEA). Where any transfer outside the EEA is necessary — for example through a service provider whose infrastructure is located outside the EEA — we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
We retain personal data only for as long as is necessary for the purposes for which it was collected, taking into account applicable legal and regulatory retention obligations.
When personal data is no longer required, we securely delete or anonymise it. Anonymised data, from which you cannot be identified, may be retained for longer periods for statistical and analytical purposes.
Our website uses cookies and similar tracking technologies. A cookie is a small text file placed on your device by a website. Cookies allow websites to recognise your device, remember your preferences, and analyse how you use the site.
Strictly necessary cookies are required for the website to function correctly. They do not store personally identifiable information and cannot be disabled through cookie settings where they are essential for website operation.
We may use analytics services to understand how visitors interact with our website, including which pages are visited, how long visitors stay, and how they navigate. Analytics cookies are only placed where required after obtaining user consent. The information collected is aggregated and does not identify you personally.
You can manage or delete cookies through your browser settings. Most browsers allow you to refuse cookies, accept all cookies, or receive a warning before a cookie is stored. Common browser settings include:
As a data subject whose personal data is processed by us, you have the following rights under the GDPR and the Data Protection Act 2018. You may exercise these rights through the contact methods provided on this website.
Right of access
Obtain a copy of the personal data we hold about you, with information about how and why we process it.
Right of rectification
Request correction of inaccurate or incomplete personal data without undue delay.
Right of erasure
Request deletion of your personal data in certain circumstances, subject to legal and legitimate retention obligations.
Right to restrict processing
Request that we restrict the processing of your personal data in certain circumstances.
Right to data portability
Where processing is by consent or contract and automated, receive your data in a structured, machine-readable format.
Right to object
Object to processing based on legitimate interests unless we can demonstrate compelling overriding grounds.
Right to withdraw consent
Where we rely on consent, withdraw it at any time. Withdrawal does not affect processing before withdrawal.
Right to lodge a complaint
Complain to the Data Protection Commission (DPC) if you believe your GDPR rights have not been respected.
How we handle requests
We will respond to verified requests within one month. In complex cases this period may be extended by a further two months where permitted by GDPR. We may verify your identity before processing a rights request, and we will not charge a fee unless requests are manifestly unfounded or excessive.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Passwords are stored in hashed form and are not accessible in plain text. We do not store full payment card details — payment processing is handled by external payment providers under their own security standards.
While we take reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage system is completely secure. If you believe your account or personal data may have been compromised, you should contact us through the support channels provided on this website.
Breach notification
In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach where required by law. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify affected individuals without undue delay.
Our website may contain links to third-party websites, application stores, and external services. This Privacy Policy applies only to our website and services and does not cover third-party websites or services.
When you follow a link to a third-party website, that website's own privacy policy will apply to any personal data you provide. We are not responsible for the privacy practices, security measures, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Any IPTV player applications or software referenced on our website are third-party applications and are not developed, operated, or controlled by us. Their handling of personal data is governed by their own privacy policies and terms of service.
Our Service is intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18.
If you believe that a person under 18 has provided personal data to us, please contact us through the available support channels and we will take appropriate steps to delete that information. By subscribing to the Service, you confirm that you are at least 18 years of age.
We may update this Privacy & Cookies Policy from time to time to reflect changes in:
When we make material changes, we will update the effective date of this policy and, where appropriate, notify active users through available communication channels. We encourage you to review this policy periodically. Your continued use of our website or Service after any update means that you accept the revised Privacy Policy. The latest version of this policy will always be available on our website.
If you have any questions about this Privacy & Cookies Policy, wish to exercise your data protection rights, or want to raise a privacy concern, please contact us through the support contact details provided on this website. We aim to respond to general privacy enquiries within 5 business days and formal GDPR rights requests within one calendar month.
Message us or email [email protected] — general enquiries within 5 business days.
