7-day money-back guarantee

We are committed to providing a high-quality streaming service to customers across Ireland. We understand a service may occasionally fall short of expectations, and we operate a straightforward refund policy that reflects our confidence in the service and our respect for consumer rights.

This policy applies to all paid subscriptions purchased directly from us and should be read alongside our Terms of Service and Acceptable Use Policy.

Nothing here limits or replaces your statutory rights as a consumer under Irish law — including the Consumer Rights Act 2022 and the EU Consumer Rights Directive. Those rights apply independently of, and in addition to, this commercial policy.

You may request a full refund on any paid subscription within 7 calendar days of purchase. The refund period begins on the date your payment is processed, not the date your credentials are delivered.

Refunds are for the full amount paid — we do not apply partial refunds based on the portion used. Buy a 3-month plan and request a refund on day 5, and you receive a full refund of the 3-month price. Refunds go to the original payment method; timing depends on your provider, and we process all approved refunds within 5–10 business days of approval.

Follow these steps so your refund is processed as quickly as possible.

Most requests are approved without difficulty. Here is what is and is not eligible under this commercial policy.

Free trials are offered at our discretion as a no-payment evaluation period. Because no payment is taken, no refund is applicable. If your trial ends and you choose not to subscribe, no action is needed — you simply lose access. See the free trial page for details.

Trials are limited to one per customer, identified by email, phone number and device combination. Obtaining a second trial with different details breaches our Terms and may result in permanent suspension. If a technical issue prevents you from properly evaluating the service during a trial, contact us — we will resolve it or extend your trial so you can evaluate fairly.

This policy sets out our commercial refund commitment. It does not replace, limit or waive your statutory rights under Irish or EU law.

Under the Consumer Rights Act 2022 (implementing the EU Consumer Rights Directive into Irish law), consumers buying digital services have the right to a remedy — repair, replacement or refund — where the service is not in conformity with the contract. If the service is materially not as described, not fit for purpose, or not of the quality you were reasonably entitled to expect, you may have rights beyond the commercial 7-day window.

Under the EU Consumer Rights Directive, consumers buying digital services remotely generally have a 14-day right of withdrawal — though this may not apply where you expressly requested the service to begin before that period expires and acknowledged the right would be lost. If you have questions, we recommend the CCPC at ccpc.ie or Citizens Information at citizensinformation.ie.

If you believe you were charged incorrectly — duplicate payments, charges for plans you did not buy, or any other discrepancy — contact us immediately.

Billing errors are investigated promptly. Where an error is confirmed on our side, a full refund of the erroneously charged amount is processed regardless of the 7-day window. These are priority cases, typically resolved within 2 business days. If a payment was taken without authorisation, also contact your bank or card provider, as they have their own dispute procedures that may run in parallel.

We do not operate automatic renewal billing. All subscriptions renew manually — we never charge you without you explicitly purchasing a new subscription. When your period ends, access simply stops until you choose to renew.

Because there is no auto-renewal, there are no unwanted renewal charges to refund. We may send reminder emails before expiry so you can renew if you wish — these are informational and never initiate a payment.

For an extended outage or significant degradation directly attributable to our infrastructure — rather than your connection, device or third-party software — we may offer affected customers a pro-rata credit or extension. This is distinct from the 7-day refund policy and applies where the service is materially unavailable for an extended period through no fault of the customer.

If an ongoing issue is not resolved after contacting support, contact us and we will investigate. We prefer to resolve technical issues rather than refund, but where resolution is not possible we consider an appropriate remedy case by case. Intermittent issues outside our control — ISP congestion, Wi-Fi instability, device limitations or third-party app behaviour — are not grounds for a credit or refund.

For refund requests, billing queries or any question about this policy, contact us. We aim to respond to refund requests within 1 business day and other enquiries within 2 business days. Please include your name, the email used for purchase, and the approximate purchase date.